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FAQ- Frequently Asked Questions

Do my boots come in the original box?
To be cost competitive, boots are shipped in bags. Original boxes are available upon request.

What is included in your gift wrapping?
Your boots will come in their original box, gift wrapped with a ribbon and a gift tag.

Who will pay taxes and duties if they are charged?
Taxes and Duties are not included in the cost of an item. They are the sole responsibility of the customer. Please contact your local Customs, UPS/Fedex office for taxes and duties that you may incur.

How soon will I receive my order?
UPS/Fedex aim to have your order in your hands in 3-5 working days upon dispatch.

I am really confused about sizing. What can I do?
Just measure your innersoles of the shoes you are wearing right now and put a comment about size in the comments section of your order. We then can work out the size for you OR go to our sizing chart.

Do you have feedback or merchant ratings i can view??
YES! We are hosted by Yahoo Shopping so you can view our ratings click here

Do you ship to PO Boxes and APO addresses?
NO. UPS/Fedex will only deliver to physical residential or business addresses.

What's your payment method?
We accept both Master Card and Visa Card.

Who are we???
AustraliaDirect is an Aussie business who aims to offer the best customer service online as well as great Aussie products at competitive prices! Our aim is to make every purchase a pleasure. With over 35,000 orders and great customer feedback, we must be doing something right!
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